By Larry Klosterboer
The IT Infrastructure Library® (ITIL) areas the “best practices” in IT operations at your command. ITIL is helping you're making greater know-how offerings, manages IT extra successfully, and drives better enterprise price from all of your IT investments. The middle of ITIL is configuration administration: the self-discipline of settling on, monitoring, and controlling your IT environment’s diversified elements to realize exact and well timed info for higher decision-making.Now, there’s a pragmatic, start-to-finish advisor to ITIL configuration administration for each IT chief, supervisor, and practitioner. ITIL-certified architect and options supplier Larry Klosterboer is helping you identify a transparent roadmap for achievement, customise general techniques on your distinctive wishes, and keep away from the pitfalls that stand on your way.You’ll tips on how to plan your implementation, install instruments and strategies, administer ongoing configuration administration initiatives, refine ITIL info, and leverage it for aggressive virtue. all through, Klosterboer demystifies ITIL’s jargon, illuminates every one procedure with real-world recommendation and examples, and is helping you specialise in the explicit suggestions that provide greatest enterprise worth on your setting.
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First, review with the project team and see whether any new ideas emerge. Then review with your project sponsors—the people who are funding your project and making key decisions about whether to go on. Finally, review with the widest possible list of interested and affected stakeholders. At each stage of the review, look for new requirements. This isn’t the time for rewording or redeﬁning the existing requirements—that comes in the analysis phase.
Ideally you’d like to have every stakeholder for the project, but that usually isn’t practical because of the number of stakeholders and other demands on their time. The most important participants in a requirements workshop are the project sponsor, the requirements analyst, and anyone who is known as the greatest skeptic in your organization. The ﬁrst two are obvious choices, but it has been proven repeatedly that workshops are more effective if you include the skeptic as well. Maybe you have someone who has been particularly vocal that conﬁguration management will never work.
The key to long-term success of the conﬁguration management process is the linkage between that process and change control. The linkage must be established so that every change record results in at least one update to the CMDB, and every update to the CMDB can be traced back to at least one change record. When this linkage is in place, you can be conﬁdent that every change will be well understood and can be executed with full knowledge of its impact on the environment. Without that strong linkage, and all of the audits and controls that should be inherent in the change management process itself, maintaining accurate conﬁguration control will be extremely difﬁcult.